Privacy Policy for The Skin Goddess

At theskingoddess, accessible from www.theskingoddess.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by theskingoddess and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in theskingoddess. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

Log Files

theskingoddess follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, theskingoddess uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of theskingoddess.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on theskingoddess, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that theskingoddess has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

theskingoddess's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

theskingoddess does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

​

​

Placing an order

• Browse the " The Skin Goddess" Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".

• When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

• You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

• Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Payment Options

The Skin Goddess Online is set up to take immediate online orders through the following modes of payment:

• Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

• Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Cash on Delivery Policy

• We have the option for ‘Cash on Delivery’ on orders above INR 2,999/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.

• If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at connect@theskingoddess.in within 48 hours of order placement, for successful delivery.

• If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.

• If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.

• All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at connect@theskingoddess.in well within the aforementioned time frame. The Skin Goddess will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.

• Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our us on connect@theskingoddess.in 

• We are available on connect@theskingoddess.in or chat from Monday to Saturday, from 9:30-6:30 PM IST.( Public Holidays in India may not be available)

• If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at connect@theskingoddess.in with the order number on the same date that you placed the order.

• Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order. Click here to know more about our COVID-19 safety measures.

• COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.

Pricing Policy

• The product prices listed are current and updated. However, these are subject to change without advance notice.

• All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

• Our products are liable for GST in India.

• All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Payment Security

All transactions at The SKin Goddess Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with The Skin Goddess Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. The SKin Goddess Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on connect@theskingoddess.in within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. Please refer to our Covid Safety Measures Policy for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

Order Deliveries Will Be Made Between

• 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

• Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

• The Skin Goddess is not responsible for damage after delivery.

• For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Returns & Refund Policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at connect@theskingoddess.in with the following details:​

• Order Number

• Order Date

• Name placed order with.

• Details of your request or complaint

• Images or videos to support the complaint without which we cannot process the request

  • In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.

  • In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.

  • In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging

  • Mono carton refers to the The Skin Goddess box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch

• Name & Address of the customer

• Order number

• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Please note orders for Gift boxes are not applicable for exchange or refund here.

The Skin God is not responsible for damage after delivery.

Product Quality Related Complaints

In the case of a product quality concern, please send us an email at connect@theskingoddess.in within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

• Order number

• Product that is highlighted for quality issue

• Please specify if you are a Soundarya Club Loyalty Member or not along with card number

• Details of your Request

• Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

I

All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch

• Name & Address of the customer

• Order number

• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

No cash refunds are permitted.